FAQ's

How long does shipping take?
Shipping times vary depending on your location and the supplier’s warehouse. On average, shipping takes between 7-20 business days. You will receive a tracking number once your order is shipped so you can monitor its progress.

Do you ship internationally?
Yes, we offer international shipping to most countries. Please note that shipping times and costs may vary depending on your location.

How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package. You can also track your order through our website’s "Track Your Order" page.

What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order at email id provided below. Provide your order number and photos of the issue, and we will assist you in resolving it with a replacement or refund.

What is your return policy?
We accept returns for items in their original condition within 30 days of delivery. Please contact our customer service team to initiate a return at the email id provided below. Note that return shipping costs are the responsibility of the customer unless the return is due to our error.

Can I cancel my order?
Orders can be canceled within 24 hours of placing them. After this period, the order may already be processed and shipped. Please contact our customer service team at email id provided below as soon as possible if you wish to cancel your order.

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods displayed at checkout. All transactions are encrypted for your security.

Will I have to pay customs duties or taxes?
Depending on your country’s import laws, you may be responsible for customs duties or taxes. These fees are not included in our prices and are the customer’s responsibility.

How do I contact customer service?
You can reach our customer service team via email at info@galtrendz.com or through our Contact Us page. We strive to respond within 24-48 hours.

Is my personal information secure?
Yes, we prioritize your privacy and security. Our website uses encryption and secure payment gateways to protect your personal and financial information.

Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, we can update your shipping address. Please contact us immediately with your order number and the correct address.

What happens if my order is delayed?
While we strive to deliver your order on time, delays may occur due to unforeseen circumstances like customs clearance or weather conditions. If your order is significantly delayed, please contact our customer service team at email if provided below for assistance.